COLLECTION OF YOUR INFORMATION
We may collect information that may identify an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details, billing details (which are only collected from Users with Paid Services), details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts, scanned identification documents provided to us, correspondences, and any other Personal Information provided to us by Visitors or Users through their access to or use of the Services. Any Non-personal Information that is connected to Personal Information is deemed and treated by us as Personal Information, as long as such connection exists.
We may collect information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services.
We may collect Personal Information and Non-personal Information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf.
We may collect information that is provided to us by our job candidates (“Applicants”), when they apply to any open positions.
How we Collect Information
When you visit, download, or use our Services, including when you browse the Website or any User Website, register a User Account, edit your User Website and upload information and content, we are aware of it and will usually gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services. We also collect information from third party sources, and information which you provide to us voluntarily.
USE OF YOUR INFORMATION
We collect Personal Information and Non-personal for the following purposes: (1) to provide, operate, develop, customize, and improve our Services; (2) to provide our Users with ongoing customer assistance and technical support; (3) to be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; (4) to facilitate, sponsor and offer contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits; (5) to create aggregated statistical data and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; (6) to enhance our data security and fraud prevention capabilities; (7) to consider Applicants’ candidacy for working at Red Rate; and (8) to comply with any applicable laws and regulations.
We will only use your Personal Information when we are satisfied that our use of it is necessary: (1) to perform a contract or take steps to enter into a contract with you; (2) to comply with a relevant legal or regulatory obligation we have; or (3) to support legitimate interests we have as a business, provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.
STORAGE OF YOUR INFORMATION
Visitors’, Users’ and Users-of-Users’ Personal Information may be maintained, processed and stored by us and our authorized affiliates and service providers in the United States of America, in Europe, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law. Red Rate is based in the United States of America. Our affiliates and service and storage data providers that store or process your Personal Information on our behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
Applicants’ information will be maintained, processed and stored on our servers, and as necessary, in secured cloud storage provided by our Third Party Services.
Upon request, we will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by contacting us. Permanently deleting your Site account erases all of your information from our databases. After deleting your account, you can no longer use any of your Services. We will not be able to restore your account or retrieve your data in the future. If you contact us in the future, the system will not recognize your account and Support agents will not be able to locate the deleted account.
We may collect, store and process Personal and Non-personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Users’ behalf and at their direction. For such purposes, we serve and shall be considered as a “Processor” and not as the “Controller” of such Users-of-Users Information. The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information. We recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites, in accordance with applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure they consent to them.
You are responsible for the security, integrity and authorized usage of your Users-of-Users’ Personal Information, for obtaining consents and permissions, and for providing any fair processing notices required for the collection and usage of such information.
If you are a visitor, user or customer of any of our Users, please read the following: Red Rate has no direct relationship with the individual Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. If requested to remove any Users-of-Users’ Personal Information, we will respond to such requests within thirty (30) days.
We understand that privacy and discreteness are crucial to our Applicants, and are committed to keep Applicants’ Information private and use it solely for our internal recruitment purposes. We may retain Applicants’ Information submitted to us for no longer than two years after the applied position has been filled or closed. This is done so we can re-consider Applicants for other positions and opportunities at Red Rate; so we can use their Applicants’ Information as reference for future applications submitted by them; and if the Applicant is hired, for additional employment and business purposes related to his/her work at Red Rate. If you previously submitted your Applicants’ Information to us, and now wish to access it, update it or have it deleted from our systems, please contact us.
DISCLOSURE OF YOUR INFORMATION
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of Red Rate or others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third Party Services
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Social Media Features and Framed Pages
Our Services include Social Media features and widgets, single sign on features, the “Facebook Like” button, the “Share this” button and other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours. Our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). If you choose to interact or share any Personal Information via such Frames, you are providing it to these third parties and not to us, and such interactions are governed by such third parties’ policies and not ours.
Affiliates and Subsidiaries
We may share your Personal Information in manners other than as described above, pursuant to your explicit approval, or if we are legally obligated to do so. We may transfer, share, disclose or otherwise use Non-personal Information in our sole discretion and without the need for further approval.
When you access the Site, your Personal Information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
We may use your Personal Information to send you promotional content from us or our partners acting our behalf. If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by notifying us at any time or by following the “unsubscribe” or STOP instructions contained in the promotional communications you receive. We may contact you with important information regarding our Services, or your use thereof. You are not able to opt-out of receiving service and billing-related messages and content unless you are no longer a Red Rate Visitor or User.
We take certain steps to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information. Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law.
If you you wish to receive a copy, access, or request us to make corrections to the Personal Information you have stored with us, or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please follow the instructions provided in these Help Center articles: “GDPR: Retrieving Your Red Rate, LLC Account Data” or “GDPR: Permanently Deleting Your Red Rate, LLC Account”. We will make all reasonable efforts to honor your request promptly, subject to legal and other permissible considerations.
While we recommend you contact us first, you have the right to file a complaint with your local supervisory authority for data protection.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us. In some cases, we may not be able to remove your Personal Information from such areas. We advise against posting any information you don’t wish to publicize on these platforms.
If you upload any User Content to your User Account or post it on your User Website and provide it in any other way as part of the use of any Service, you do so at your own risk.
We cannot control the actions of other Users or members of the public who may access your User Content. We are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website. You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages. Third parties may have also copied or stored such User Content. We advise against uploading or posting any information you do not wish to be public.